In a world where AI-powered translation tools are becoming more advanced and accessible, it’s easy for employers to believe that tech alone can handle their multilingual needs. But while AI can quickly translate words, it can’t replace the uniquely human skills that truly drive workplace success—like building relationships, understanding cultural nuances, and creating trust. Multilingual employees not only bridge language gaps but also bring empathy, emotional intelligence, and adaptability—qualities that machines can't replicate. These soft skills are what make human interaction meaningful, fostering collaboration and deeper connections in ways that AI simply can't achieve.

As the availability and accuracy of AI translation tools like Google Translate, DeepL, and ChatGPT increase, many assume that the need for bilinguals in the workplace will decrease. Tools like HeyGen that allow users to create avatars that mimic the sound of their speech and physical appearance,and then translate a script into speech in a variety of languages, have led to concerns that learning a second language will no longer be necessary. One example is a sensationalist article published in the Atlantic by Louise Matsakis, titled “The End of Foreign-Language Education” in which the author questioned the value of her own Chinese language learning experience.

There’s clearly a great number of uses for language tools in the workplace, but no machine can replace the cultural and relational intangibles of human interactions. Inherent in human connection is relationship, trust, collaboration, empathy, and even humor. Nor can a machine equate the cognitive benefits gained through the language acquisition process as evidenced by brain science. Bilinguals and multilinguals far outweigh their monolingual counterparts in the soft skills so critical to the success of a business. Becoming bilingual literally changes the way an individual thinks, problem solves, interacts, and adapts to changing situations and environments.  

Even those in the technology space acknowledge the irreplaceable value of humans in the language space. AI translation tools are improving rapidly, but they often miss subtle cultural nuances, idioms, humor, and context-dependent meanings. Humans can grasp these subtleties, fostering deeper connections, trust, and better communication. Acquiring another language is not just collecting a translation of words; it's glimpsing another’s culture, experience, and insight. 

Humans can understand the meaning, tone, and context of words, which helps them engage in meaningful conversations. True interpersonal communication leads to an understanding that goes beyond simple translations of vocabulary. Humans can empathize with others, which is a crucial trait that AI cannot replicate. The human translator can also exercise judgment, which is a trait not yet replicated by algorithms alone. 

In trying to replace the linguistic needs of clients, patients, and those we serve, something  

enormous will be lost in exchange for that convenience. Language shapes the way people interpret reality. Learning a different way to speak, read, and write helps people discover new ways to see the world—experts I spoke with likened it to discovering a new way to think. No machine can replace the profoundly human.

Language skills are highly valued by employers and can be important for a number of reasons, including: 

• Communication:  Language skills are essential for communicating clearly and concisely with colleagues, clients, and customers. 

• Collaboration:  Language skills can improve collaboration with domestic and international partners, suppliers, and distributors. 

• Networking:  Proficiency in a second language can make networking more effective. 

• Leadership:  Managers who speak more than one language can often relate to coworkers and communicate more effectively. 

• Global economy:  Being able to communicate in multiple languages can help employees thrive in a global economy. 

• Customer service:  Confident and proficient communication is key to achieving excellent customer service. 

• Soft skills:  Language learning can help employees strengthen soft skills like communication, problem-solving, and empathy. 

Employers can help employees improve their workplace language skills by providing glossaries and encouraging them to read, watch, and listen to business publications. Language Certification programs like the Global Seal of Biliteracy make it easy for employers to recognize, test, and document the language skills of their current and future employees. Companies that identify their bilingual employees can leverage their skills to better serve current customers and potentially build new revenue streams. Supporting language learning and certification of employees can provide opportunities for employee professional development while guaranteeing the growth of the soft skills so critical to a business’s success.   

In a world increasingly shaped by technology, the human element remains irreplaceable—especially in the realm of language. AI tools can assist with efficiency, but they fall short of capturing the depth, empathy, and cultural insight that human communication brings. Multilingual individuals are not only equipped with technical language skills but also embody the relational and cognitive abilities that drive meaningful connections, foster trust, and propel businesses toward success in a global economy. By investing in language learning and recognizing bilingual talents through programs like the Global Seal of Biliteracy, employers don’t just enhance communication—they cultivate innovation, adaptability, and emotional intelligence. In the end, language is far more than words; it’s the bridge to understanding, collaboration, and a shared humanity that no machine can replicate.